Visit to TNT Call Centre

Winning by High Standard Operation

While the logistic management has become increasingly important in today’s challenging customer oriented market, HKIM organized a visit to the call centre of TNT Express Worldwide (HK) limited (TNT), the Gold Winner of Contact Centre Awards of the 4th Annual Call Centre Awards 2003.

During the round tour at the TNT Kowloon Bay Centre, the visitors experienced a busy day and the non-stopped operation of the call centre.

Service is the by word of its business and comes ahead of everything. A plasma TV displays the operation status and the standard operational rate of 90% has to maintain for ensuring the service quality.

Mr Ambrose Linn, Deputy Country General Manager of TNT introduced the vision and the unparalleled global express distribution services for documents, parcels, international mail, express freight and contract logistics. A tailor made program on Louis Vuitton, the reverse logistic was designed to pick up and return to LV customers on the product maintenance services. Another successful case on Ricoh Paper, a short cut solution was set to deliver its paper directly from the supply point to the Ricoh customers was discussed.