2007/4/28
'Win-on-Service' Marketing Conference 07
Representatives of award-winning corporations gathered to share on the successful stories in customer service for promoting the belief of 'Act for Brand Building, Serve for Heart Winning"!
Content and Speakers:
The Ultimate Service Chain
By Mr Eric Cheung, Head of Customer Services & Technology Applications, CLP Power Hong Kong Limited
Revitalizing the Post - Hongkong Post's successful story on how to achieve the service excellence
By Mr Dan Choi, Assistant Postmaster General (Business Development), Hongkong Post
Service, Sales & Customer Retention in the competitive environment
By Mr Peter Chan, Director of Call Centre Sales, PCCW Limited
Forum session: From Touch Points to Touching Points
By Mr William Chau, Managing Director, B2A Consulting Limited
Conference
Past Activities
