Seminar

2007/7/31
Business Mediation and Negotiation

 

Content:
Using Principled Negotiation:

• to capture the "Blue Ocean" and business opportunity
• to mediate disputes and contradiction
• to deal with daily issue, solve dilemma
• to handle appeal, and to carry over crisis
• to separate and balance between business and personnel matter

Using the example of Just Gold Company to illustrate:

• the thinking methods to pinpoint the demand of customer
• the inadequate of the traditional "standpoint" negotiation method
• the three attitude to handle conflicts
• how to use Mediation properly

Speaker: Mr. Roy Cheng, HKIAC Accredited Mediator, Director of Hong Kong Institute of Mediation